Wholesale Outreach Associate Position

Position Title: Wholesale Outreach Associate
Hours: Full-Time including occasional evenings and weekends
Compensation: Competitive Wage + PTO + Bonus + Mileage Reimbursement


Customer Service (about 10%)

  • Field and respond to new customer inquiries by phone and online form

  • Answer company phone line during assigned hours

  • Manage and input wholesale orders for daily production

  • Occasionally assist with production and customer deliveries

Account Management (about 75%)

  • Act as primary point-of-contact for an existing set of customers

  • Foster deep, authentic and long-lasting relationships with customers

  • Conduct check-in visits to local accounts

  • Identify and act upon opportunities for growth among current customers (events, co-sponsorship opportunities, etc.)  

  • Manage event/demo schedule in coordination with Brand Ambassador

  • Execute customer education sessions both in-house and on-site

Sales (about 10%)

  • Identify new markets and opportunities for wholesale growth

  • Identify and qualify new leads

  • Transition qualified leads into customers by guiding them through our sales cycle and into our wholesale program

Events (about 5%)

  • Represent Bootstrap at events (includes some evenings and weekends)

Other duties as assigned


The Wholesale Outreach Associate position is for an energetic, creative and engaged coffee professional.  Candidates should have a passion for serving people—demonstrated by exhibiting patience and empathy toward all. Curious, proactive and strategic are other words that describe this candidate.  A passion for specialty coffee and a desire to grow in the industry is a must!  Additionally, the ideal candidate will also possess:

  • 2-4 years of specialty coffee experience (in a similar role or in the cafe)

  • BGA Level 1 Certification

  • 4-year college degree (or equivalent)

  • Ability to adapt quickly and to new situations

  • Ability to work well as part of a team AND independently

  • Flexible schedule

  • Believes in and lives out the values of hard work, transparency and hospitality

  • Has a clean driving record (no violations in the last 5 years)

  • Is detail obsessed

  • Has a passion for doing a great job

*Access to a personal car is required for this position*

*Position includes occasionally bending, lifting and carrying objects up to 50 pounds*

To apply, send a resume and cover letter to careers@bootstrapcoffeeroasters.com

Questions? Reach out to careers@bootstrapcoffeeroasters.com